Contact Centre Cymru deliver the Traveline Cymru telephone service, providing customers with bus and train time information over the phone on freephone number 0800 464 0000, helping customers to plan their routes and have all the information they need to make their journeys.

Contact Centre Cymru is our in-house, bi-lingual call centre based in Penrhyndeudraeth, North Wales. Sponsored by Welsh Government, our friendly and highly trained contact centre agents provide an effective and professional call centre service to a range of businesses across Wales and the UK.

Staff at the Contact Centre Cymru office in Penrhyndeudraeth, North Wales



Our Contact Centre Cymru staff handle customer queries for a number of bus, rail and coach operators, including Traveline Cymru, Bwcabus, First Cymru, National Rail Enquiries, Arriva Trains Wales and Severn Trent Water.


Contact Centre Cymru offer a range of services to business based on their particular needs, and can deliver:

  • Excellent customer service support

  • Lost property management

  • Social media handling

  • Complaint handling

  • Booking and general enquiries

  • A personalised response to your customer enquiries

Contact Centre Cymru are open 7am to 8pm, 7 days a week and are open all year round with the exception of Christmas Day, so customers will always have a point of contact even over busy and festive periods. Business customers can get in touch with the team on 01766 772129 for more information. 

Contact Centre Cymru are dedicated to delivering high quality customer service over the telephone, as well as being skilled at responding to customer feedback and queries over social media. This is a great resource for companies with high volumes of social media feedback, as the opening times of the Contact Centre mean that customer queries can be responded to as quickly as possible right throughout the day.

Staff hard at work at the Penrhyndeudraeth office

Situated right in the heart of the Welsh speaking community, all our staff are able to answer calls fluently in both Welsh and English. With a reputation for outstanding customer service and 92% customer satisfaction rate, our friendly call centre staff provide a professional and effective service tailored for individual customer needs. 

In 2015, Contact Centre Cymru celebrated 10 years of operation, and during this time have grown their service offering and staff skills to cater to the needs of their growing client base.

Outside Contact Centre Cymru's main entrance


Interested in discovering more?

If you wish to discover more about how Contact Centre Cymru can help you, please visit the Contact Centre Cymru website or email You can also call 01766 772129 for more information and a no obligation quote.