Customer panel

Would you like to be part of the Traveline Cymru Customer Panel?


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What is the Traveline Cymru Customer Panel?

The Traveline Cymru Customer Panel was set up in order to ensure that our customers are at the forefront of everything we do. From the look and feel of our website, to the functionality of our app and the implementation of new technological innovations within our services. We want every aspect of the service we deliver to best meet the needs of our wide-ranging customer base.

Representing each region of Wales, our panel are regularly sent online surveys and involved in consultations on potential changes to Traveline Cymru services as well as changes within the public transport industry.


What do we use it for?

Once we have collated all the feedback from our panel, this then feeds into the development and implementation process within the Traveline Cymru team. We will draw up a proof of concept and send it back out to the panel to make sure it best serves them and our customers. Once everyone is happy and the functionality is at its highest level, we will roll out the service change to the general public.

In the past, concepts and changes taken to the customer panel have been numerous but include:

  • Improvements to the Traveline Cymru Cycle Planner tool- this now includesinformation about danger points on routes such as road crossings and traffic lights; route elevations; congestion predictions; and a CO2 calculator to help cyclists plan their journey and be safer on the roads.
  • Improving the look and feel of our Timetables page- we recently updated our timetables page to make it even simpler for customers to use, improving the scrolling feature of the timetables itself, making disruptions and PDF timetables easier to locate and drawing greater attention to the day selection tabs.
  • Communicating Covid-19 transport disruptions to customers- whilst we had to respond quickly to the Covid-19 pandemic, we also wanted to make sure timetables changes (in light of the pandemic) were communicated as effectively as possible to customers.


How can you be involved?

As we want our Customer Panel to be the most robust and reliable in the industry, we’re calling out for anyone who is interested in issues related to public transport to join and have their say.

There is no obligation to respond to our communications by signing up to the Customer Insight Panel (and we promise we won’t inundate you either), you can reply to as many or as few as you like. But the more of your views we can gather, the more well-rounded picture we can build.

If you would like to join our panel, please click the button below. If you have any other queries about the panel, please email us on


Sign up here!