Bus and Rail Coronavirus Travel Guidance

With the Coronavirus still in circulation, it’s important to follow the below guidelines to keep yourself, fellow passengers and transport staff safe.

 

Operators continue to change their timetables at short-notice, which means our Journey Planner and Timetables page may not be up to date. Any short-notice timetables we receive will be added to our Service Updates disruption page and tagged on your Journey Planner results or Timetables page.

 

Face Coverings

In Wales, it’s a legal requirement to wear a face covering for the duration of your public transport journey, unless you’re exempt. This is an important measure to help protect those who are still vulnerable to the Coronavirus.

You must wear your face covering when:

  • Travelling on any public transport (including taxis)
  • Going into a covered station car park
  • Going into a covered bus/train station or bus stop
  • Going onto a platform
  • Using a waiting room or toilet

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering. You can view the Welsh Government’s full list of face covering exemptions here.

You could be fined or refused travel if you’re not wearing a face covering, unless you’re exempt. 

 

 

Bus Coronavirus Travel Guidance

 

Is it safe to travel by bus?

All bus operators have rigorous cleaning regimes for their buses. Enhanced measures and more regular cleaning of main customer touch-points (such as hand poles and grab rails) with anti-viral products are in place to help keep you safe.

In addition:

  • Windows should be kept open on board the bus to help with ventilation. Some bus operators will have alternative air conditioning systems in place.
  • Please carry hand sanitiser with you and/or wash your hands thoroughly before and after travelling.
  • Don’t consume food or drink on your journey (except on medical grounds or long journeys).
  • Plan your journey in advance to try and avoid travelling at busier times.
  • Don’t travel if you’re feeling unwell.

 

Is social distancing required whilst travelling by bus?

It is possible to use every forward-facing seat on buses in Wales. This decision follows a risk-based examination of a range of factors including operator safety measures, face covering compliance and Covid-19 infection numbers and vaccination rates.

This means, particularly on busy routes at busy times, where it may not always be possible to socially distance, you may need to sit next to someone else.

 

Can I pay using contactless?

Where possible, passengers are advised to purchase tickets in advance via their service operator’s app (if applicable) or pay by contactless methods. This includes contactless cards, Apple Pay and Google Pay. Please contact your bus operator for more information on your ticket purchasing options.

If you can only pay by cash, passengers are advised to use exact fares.

 

Do I need to wear a face covering on the bus and at the bus stop?

Face coverings must me worn on board bus services (unless exempt). You don’t have to wear the face covering at an outdoor bus stop until you’re getting ready to board the bus. However, you will need to wear one whilst waiting at covered bus stations or in covered bus stops.

 

Why are bus services still not running at pre-pandemic levels?

Driver shortages are currently having a significant impact on the transport industry. This means bus operators may still be running a reduced service, changing their timetables at short notice or cancelling services on the day.

This means our Journey Planner and Timetables page may not show the most up to date information.

  • For short-notice changes to timetables that operators have alerted us to, please check our Service Updates disruption page.
  • For on the day cancellations to bus services, please check our Twitter page, where we will share updates from bus operators.

 

 

Rail Coronavirus Travel Guidance

 

Is it safe to travel by train?

Transport for Wales Rail and other operators who run services in Wales have extensive cleaning regimes in place to keep passengers and staff safe.

Cleaning teams are regularly and thoroughly cleaning heavily used areas such as tables, handles, ticket machines and anywhere passengers may regularly touch, this includes station areas. 

In addition, passengers are reminded to:

  • Keep any windows open to help ventilation.
  • Be respectful to other passengers and transport staff.
  • Whilst social distancing is no longer a requirement, please keep a respectful distance from other passengers if you can.
  • Carry a hand sanitiser with you and/or wash your hands thoroughly before and after travelling.
  • Walk or cycle on shorter journeys if you can.
  • Don’t consume food or drink on your journey (except on medical grounds or long journeys).
  • Plan your journey in advance to try and avoid travelling at busier times.
  • Don’t travel if you’re feeling unwell.

 

Is social distancing required whilst travelling by train?

In line with the latest government guidelines, social distancing is no longer required. Whilst passengers are encouraged to still keep their distance where they can, this will not always be possible if services are particularly busy.

However, you must wear face covering for the whole of your journey including any indoor/covered station areas such as toilets and retail outlets, unless exempt (it’s the law in Wales).

If you’re concerned about being in a closed space with lots of other people, please consider travelling at quieter times.

 

Do I need to wear a face covering on the train and at the train station?

You must wear your face covering for the duration of your train journey (including cross-border services), as well as in a covered station car park, covered train station, on the train platform and whist in the waiting room or toilets.

 

Are all seats available to use on board the train?

There are no restrictions to the number of seats that can be made available onboard a train services, operators are able to use maximum capacity.

 

Do I need to have had a negative Coronavirus test to be able to travel?

You don’t need to take a Covid test to travel on public transport, but please don’t travel if you’re feeling unwell, even if you’re showing minor symptoms. 

 

Why are trains services still not running at pre-pandemic levels?

Driver shortages are currently having a significant impact on the transport industry. This means train operators may be running fewer services than normal or cancelling services on the day.

Customers are advised to check the Transport for Wales Rail Journey Checker before travelling.