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Bus Operator Coronavirus Travel Guidance

This page is dedicated to keeping you up to date with the latest safety measures implemented by bus operators across Wales, as well as the latest Welsh Government guidance on the use of public transport.

Please continue to follow the latest advice from Public Health Wales on preventing the spread of the virus, signs and symptoms, social distancing and the use of public transport.

Other useful links:

 Coronavirus Transport Service Updates

Transport for Wales Coronavirus Travel Guidance

TFW Travel Safer (including local lockdown travel guidance)

 

Welsh Government-

Please follow all the latest guidance from Welsh Government and transport operators to help ensure the safety of yourself and fellow passengers.

 

Face Coverings: From Monday 27th July, it is mandatory to wear a face covering on all public transport services in Wales. Please read the latest Welsh Government guidance for more information on when and where the requirement applies, exemptions, proof of exemptions and how the requirement is being enforced.

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

 

‘No Change Given’ Policy: All bus operators have been asked by Welsh Government to immediately introduce a 'No Change Given' policy, whereby passengers will not be offered change when purchasing tickets on the bus. This is to reduce contact between drivers and passengers. Passengers are encouraged to use contactless facilities where they are available on services or exact change where they are not.

 

 

Bus Operators- Please click on each operator name for further information.

1st Choice

AAA Taxis

Arriva Buses Wales

Arriva Midlands

Berwyn Coaches

Briggs Coach Hire

Brodyr James

Brodyr Williams

Bwcabus

Caelloi

Cardiff Bus

Caring Coaches

Celtic Travel

Cen ap Tomos

Clynnog & Trefor

Connect2

D&G Bus

DANSA

Davies Coaches

Denbighshire Council

Dilwyns Coaches

E Jones and Sons

Easy Coach

Easyway

Edwards Brothers

Edwards Coaches

Eifion's Coaches

Evans Coaches

First Cymru

Globe

Glyn Evans

Goodsir Coaches

Greenlinks Community Transport

Gwynfor Coaches

Gwynne Price Transport

Harris Coaches

Henleys Bus Services

James Bevan

John's Coaches

Jones Login

Llew Jones

Lloyds Coaches

M&H Coaches

Midway Motors

Mid Wales Travel

Morris Travel

Nefyn Coaches

New Adventure Travel

Newport Bus

O R Jones

Owens of Oswestry

Pembrokeshire County Council

P&O Lloyd

Pats Coaches

Peyton Travel

Pheonix Transport

Phil Anslow

Richard Bros

Ridgway Coaches

Sarah Bell Minibus

Sargeant

South Wales Transport

Stagecoach in South Wales

Stagecoach in Chester

Stagecoach Merseyside & South Lancashire

Stagecoach Wye and Dean

Taf Valley Coaches

Tanat Valley Coaches

Thomas of Rhondda

Townlynx

Travel Final Ltd

Veol Coaches

Watts Coaches

Windy Corner Coaches

Yeomans Canyon

 

 

1st Choice

AAA Taxis

 

 

Arriva Buses Wales

Please visit the Arriva Buses FAQs page for further guidance on the use of face coverings, social distancing on board their services and at bus stops, contactless payments and more.

Arriva Buses Wales are asking customers to adhere to the latest government guidance when using their services:

  • Take a window set, avoid standing and leave space in front and behind of you.
  • Please be patient and wait for passengers to get off before you board the bus.
  • Do not stand or queue in the aisle or next to the bus driver.
  • Once maximum advisory capacity is reached, the driver will put up a “bus full” sign and will only stop when customers wish to alight. The same number of customers alighting can then board.
  • Keep a 2 metre distance away from other people at bus stops
  • Pay by contactless or via the m-ticket app – only pay by cash if you have the exact change as drivers cannot issue change.
  • Sit one person per row unless travelling with a member of the same household.

From Monday 15th June 2020, all customers must wear a face covering when on board an Arriva service unless exempt by a specific condition or impairment. You can find further details on who is except from wearing a face covering here.

Arriva also have a range of Journey Assistance cards that are available for anyone that needs support when travelling, including two new cards that read:

  • "Please be supportive. I have a disability and I am exempt from wearing a face covering. Thank you!”
  • “Please be supportive. I have a health condition and I am exempt from wearing a face covering. Thank you!”

You can download the cards here.

 

 

Arriva Midlands

Please visit the Arriva Buses FAQs page for further guidance on the use of face coverings, social distancing on board their services and at bus stops, contactless payments and more.

Arriva Midlands are asking customers to adhere to the latest government guidance when using their services:

  • Take a window set, avoid standing and leave space in front and behind of you.
  • Please be patient and wait for passengers to get off before you board the bus.
  • Do not stand or queue in the aisle or next to the bus drive
  • Once maximum advisory capacity is reached, the driver will put up a “bus full” sign and will only stop when customers wish to alight. The same number of customers alighting can then board.
  • Keep a 2 metre distance away from other people at bus stops
  • Pay by contactless or via the m-ticket app – only pay by cash if you have the exact change as drivers cannot issue change

From Monday 15th June 2020, all customers must wear a face covering when on board an Arriva service unless exempt by a specific condition or impairment. You can find further details on who is except from wearing a face covering here.

Arriva also have a range of Journey Assistance cards that are available for anyone that needs support when travelling, including two new cards that read:

  • "Please be supportive. I have a disability and I am exempt from wearing a face covering. Thank you!”
  • “Please be supportive. I have a health condition and I am exempt from wearing a face covering. Thank you!”

You can download the cards here.

 

 

Berwyn Coaches

As of Monday 27th July, we ask customers to adhere to the following guidelines:

  • Face coverings are mandatory- travel will not be allowed without a face covering. Please wear before boarding the service and don’t remove during your journey. You can buy a face covering for 50p from the driver.
  • No Standing
  • Mobile phones not to be used for calls except for in an emergency
  • No food or drink to be consumed whilst on board
  • Please take your rubbish with you
  • Windows to be kept open at all times
  • Please respect our drivers at all times

In addition, the following safety measures have been implemented:

  • All vehicles deep cleaned daily
  • Social distancing maintained throughout vehicles by way of displaying posters and taping out of use seats
  • Hand sanitiser on board for passenger use
  • A Perspex shield screen fitted enclosing driver cab area
  • Contactless payments now accepted
  • Poster on vehicles (from Cyngor Gwynedd) encouraging face coverings whilst travelling.

 

 

Briggs Coach Hire

For home to school transport reintroduced from Monday 29th June:

  • The maximum passengers to be transported to and from school is 17.
  • Hand sanitizer to be used by pupils when boarding the vehicle.
  • Pupils to sit at designated seats only and no standees are permitted.
  • Payment cash only with the right tender accepted.
  • Coaches will be sanitised after each journey.
  • Face masks must be worn at all times whilst travelling on School Transport vehicles and service route vehicles for children over the age of 11. Please be advised that you will not be allowed to travel without a mask.

 

 

Brodyr James

Brodyr Williams

 

 

Bwcabus

  • Bus capacity is restricted to 50% (Bwcabus fixed routes are still suspended)
  • We kindly ask returning passengers to avoid busy periods, key workers will have priority.
  • Remember to wear your face coverings unless exempt on age or medical conditions

 

Caelloi

  • Caelloi are deep cleaning buses after daily use and encouraging social distancing for all passengers on board.
  • Hand sanitiser will be provided for passenger use.

 

 

Cardiff Bus

Please visit the Cardiff Bus website for further guidance on using their services during the coronavirus pandemic.

From Monday 27th of July, face coverings are mandatory on public transport in Wales.

You will need to ensure your face covering is in place before you board the bus, and not remove it until after you’ve completed your journey and got off the bus.  If your bus stop is busy, you should consider wearing it while you wait for your bus to arrive.

Please visit the Cardiff Bus website for further guidance on the use of face coverings on board their services.

Social Distancing

We are following Welsh Government guidelines with regards to capacity and using our larger buses, including all our double deckers so that social distancing is easier.

We request customers’ co-operation by asking that they respect our drivers and other customers, and help prevent the spread of the Coronavirus by following the steps below:

  • stand at least 2m apart whilst waiting for the bus
  • board the bus one at a time
  • sit as far apart from passengers as possible. Do not sit next to someone else unless they live in your household, and if possible leave a row of seats between you and others
  • do not travel if you feel unwell

We continuously monitor the number of customers on each bus, and at peak times we often send duplicate buses on busier routes to ensure social distancing can be in place.

We're displaying temporary capacity notices on our buses, however, at busier times this number can be exceeded so customers are not left behind.  Buses will not exceed 50% capacity at any time. 

On-board Notice

We have notices on our buses asking customers to be considerate when taking their seat and to sit as far away as possible from others.

Vehicle Cleaning

Buses are cleaned each night and all surfaces cleaned with anti-viral cleaning products. Buses are not allowed to leave the depot unless they have been appropriately cleaned.

During the day, as each bus returns to the city centre at the end of its journey, a team of cleaners board the bus and wipe down the surfaces with anti-viral cleaning products before the bus makes its next journey.

You can now also use the live bus tracking feature in the Cardiff Bus website and app to see if the bus you're waiting for has many or few passengers on board. You can find out more about this feature here.

 

 

Caring Coaches


 

Celtic Travel

As from Monday 27th July 2020 it is mandatory that 3 LAYER FACE MASKS (not scarfs etc.) are to be worn on all public transport in Wales, please ensure you have a face mask before getting on our buses, you will be asked to provide a medical note if you cannot wear a face mask.

The NO CHANGE policy is still in place so please ensure you have the correct fare. You can call our office 01686 412231 for the fare prices (preferably Tuesday - Thursday mornings) or ask any of our drivers.

We are doing everything within the guidelines to make your journey as safe as possible including the cleaning/fogging of all our buses. Please use the automatic hand sanitizer units that we have installed on all our buses. We ask that you also follow the guidelines and respect our drivers and others travelling.

To observe social distancing, all passengers are asked to sit in window seats only. Only passengers from the same households can sit together.



 

Cen ap Tomos

Clynnog & Trefor

Connect2

D&G Bus

 

 

DANSA

Listed below are some of the additional safety measures Dansa are putting in place to ensure safety on board:

  • Reduced passenger capacity
  • All seats clearly marked where seats are out of use.
  • Driver equipped with mask, gloves, hand sanitizer and anti-bacterial cleaning products.
  • Vigorous cleaning to be carried out throughout the day.
  • Signage displayed on Social Distancing
  • Advising passengers to wear face coverings where possible
  • Mandatory face coverings from Monday 27th July.

 

 

Davies Coaches

Denbighshire Council

 

 

Dilwyns Coaches

From 27th of July 2020, face masks on public transport will be MANDATORY as per Welsh government guidelines (except for medical reasons - documented proof must be shown)

Face coverings will be available from the driver at 50p each. We have chosen to sell face coverings on the bus at cost price as this a better option than refusing people access on to the vehicle.

If you see passengers without face coverings please be aware it may be for medical reasons.

 

 

E Jones and Sons

Easyway

Edwards Brothers

 

 

Edwards Coaches

As of Monday 27th July, 3 layer face covering will be mandatory. This means you will have to supply and wear your own mask whilst still maintaining social distancing.

Children under the age of 11, our drivers or anyone with a disability preventing them from wearing a face covering are exempt.

Failure to comply will result in refusal of travel.

On top of a vigorous cleaning regime, Edwards Coaches have implemented the following measures:

  • Reduced passenger capacity on vehicles as much as possible and no standees
  • Card payments only no cash (but we will not leave anyone stranded)
  • Screens fitted to the drivers cabs
  • We will monitor passenger numbers constantly and will increase service as much as possible when needed
  • More vigorous cleaning at the end of the day also drivers have cleaning materials and PPE so will wipe all hand rails on lay overs
  • Drivers have face masks, gloves, hand sanitisers and cleaning materials and are encouraged to use them as much as possible
  • Notices on vehicles advising passengers to keep to social distancing

 

 

Eifion's Coaches

 

 

Evans Coaches

We have received a new industry accreditation certifying that we are following the government and industry COVID-19 guidelines.

In addition to our already high cleaning standards, we have added additional hand sanitising and disinfectant facilities, clear and easy visible signposts and markings for social distancing in and on our coaches. 

 

 

First Cymru

Please visit the First Cymru website for further guidance on travelling on board their services.

From Monday 27th July it is compulsory to wear a face covering on public transport in Wales. Face masks and coverings should be worn before you board the bus and for the full length of your journey. They should only be removed once you have left the vehicle at the end of your journey.

  • Please remember to bring a face covering or mask for your journey, it needs to fit well and cover your mouth and nose.
  • Put your face covering on before boarding the bus. 
  • If you have an exemption and you are unable to wear a face covering please be prepared to inform the driver or show an Extra help to travel card (Journey assistance card). You can download a card here.
  • Please take your face covering with you at the end of your journey.

First Cymru is responding to Government advice, as well as industry-led best practise measures to enable our customers and staff to maintain social distancing on public transport. You will have noticed additional steps being taken to protect you all and our drivers.

On our buses we will be operating at a reduced capacity with around 1 in 4 seats being available. It is therefore likely that that you will begin to see ‘Bus Full’ signs as some services reach their revised capacity more quickly.

If you are waiting at a bus stop and the bus drives past, it is likely it has reached its reduced seating capacity. If the bus does stop, but is near capacity, the driver will only allow one person to board for every person that gets off, so you may need to allow extra time for your journey and be prepared to wait.

In addition, you will also see further measures in place to help you to adhere to social distancing guidelines. These include:

  • New capacity signs by the entrance of each bus
  • Seat signs and tape to clearly show where you should/shouldn’t sit to maintain a safe distance
  • Reminders to be considerate of other passengers
  • No longer allowing standing

To help keep you safe, First Cymru are also taking the following actions:

  • Thorough cleaning including regular disinfection of all grab rails and poles, entrance door handles, window ledges and other touchpoints
  • Encouraging good hand hygiene amongst all our staff
  • Embedded social distancing, and provided personal protective equipment such as gloves and hand sanitiser to all our drivers
  • Displaying NHS advice on our buses wherever it is practical to do so.

 

 

Globe

Glyn Evans

Goodsir Coaches

Greenlinks Community Transport

 

 

Gwynfor Coaches

Gwynfor Coaches have introduced a number of measures over the last 2 months to try and ensure the safety of drivers and passengers. This is a continuous process measures are being upgraded/updated daily:

  • Virustatic Shields - Snoods / Masks for ALL DRIVERS driving our buses. These were purchased online, and developed locally at Menai Science Park, Gaerwen. You can see a picture of these shields here.
  • We have bought 1000s of gloves for staff to wear should they wish.
  • We have spent hundreds of pounds on weekly deliveries of hand gel.
  • The buses that we have in service have been taken to DP Welding and Fabrication, Amlwch to fit screens between the drivers cab and the passengers as they enter the bus. We were advised to use Makroclear polycarbonate instead of Perspex, as it conforms to EN1350+1 regulations, and is 10 times stronger than Perspex. You can see a photo of these here.
  • We have recently spent hundreds of pounds on signage for windows, front steps, driver’s cabs and seats of the vehicles (please see photo here). Again, this is a continuous process that we are monitoring and updating as we go along.
  • Extra cleaning practices include thorough wiping of ALL surfaces (Seats, window cills, grab rails etc) with anti-bacterial cleaner daily.
  • Due to the 2m social distancing rules set out by the government, we currently must ask that prams / buggies are folded up prior to coming on the bus. The pram space on the buses is within 2m of the driver and other seats on the bus, therefore we have no choice. We have no problems with carry chairs etc.
  • As of Monday 27th July, it is mandatory to wear a face covering on board all public transport services.

We have also spent hundreds on Anti Bacterial Smoke bombs that are lighted and left for a 2hr period inside the vehicles. The smoke then settles on all surfaces killing all bacteria (please see photo here).

The cleaners have been doing an excellent job for us, and the best way of proving this is that we have not received one single complaint about any of the buses since the start of the pandemic. 

  • As we mainly operate rural services in Anglesey and Gwynedd, and passenger numbers are very low, we are having no trouble implementing the safe distances inside the buses (We are lucky compared to city operators). To assist in this, we are, however, using much larger vehicles than we need to ensure that safe distancing problems are kept to a minimum.
  • We are in regular contact with Anglesey and Gwynedd Council, giving feedback on passenger requirements, passenger carrying figures, Key Worker requirements etc to ensure that we are providing the best possible service we can during this difficult time.

Should the number of passengers increase during the next few days / weeks, we will monitor the situation and change the timetable / use more vehicles as and when required.

  • As there has been a national shortage of PPE at some periods over the last two months, we have informed the drivers in writing that they are welcome to purchase any items of PPE they wish, keep the receipt, and we will reimburse them immediately (It is sometimes easier for them to get hold of items individually that it is for us to buy bulk).
  • We have regularly kept all passengers aware of any timetable changes by posting on our Facebook page, which has grown rapidly over the last 2 years and now has well over 3,000 followers. Gwynedd and Anglesey Council are also excellent in communicating any changes with the public online.

 

 

Gwynne Price Transport

 

 

Harris Coaches

As of Monday 27th July, passengers must wear a face covering on our buses.

 

Henleys Bus Services

James Bevan

John's Coaches

Jones Login

 

 

Llew Jones

From Monday 27th July 2020 it is compulsory to wear facemasks on public transport in Wales. This applies to all of our bus and rail replacement services.

We kindly ask passengers to have their own facemasks prior to boarding the vehicle, our drivers will have a small supply of facemasks available for sale at £1 per mask but we urge passengers not to rely on buying a mask from the driver.

Anyone who does not have an appropriate facemask or refuses to wear a mask WILL be refused travel. This is a measure put in place for the safety of yourselves and others.

Llew Jones have introduced the following measures to make your journey as safe as possible:

  • Deep cleaning the vehicles every evening after duty
  • Repeatedly wiping down ‘frequent touch points’ throughout the day
  • Having a perspex shield screen enclosing the drivers cab area
  • Closing off every other row of seating to ensure social distancing principles are kept throughout the journey
  • Encouraging passengers to pay through contactless card payment whenever possible

 

 

Lloyds Coaches 

From 27th of July face masks on public transport are mandatory except for medical exemptions as per Welsh government guidelines.

Due to changes in guidance to wearing masks on public transport, we are now currently operating up to 50% capacity on all vehicles. There is markings on the vehicles to guide you with this. This should be all window seats on the vehicles keeping seats in the gangway clear unless from the same house hold.

We are doing our bit to stop the spread of the virus and have introduced enhanced deep cleaning of our buses using a fog based anti viral disinfectant and regular wiping down of touch points such as grab rails, bell pushes and ticket machines.

Contactless fare payment is the preferred method of payment, however cash payment will be accepted as a last resort (exact fare only please, as we are currently adapting a no change policy to minimize contact ).

Due to changes in guidance to wearing masks on public transport, we are now currently operating up to 50% capacity on all vehicles. There is markings on the vehicles to guide you with this. This should be all window seats on the vehicles keeping seats in the gangway clear unless from the same house hold.

Once buses are full drivers will display bus full on destination blinds.

We are closely monitoring passenger use of all services and make adjustments to services to suit passenger demand whenever possible.

 

 

M&H Coaches

Please see below for the current Covid-19 travel measures in place on services in Conwy, Denbighshire and Flintshire.

  1. Social distancing rules in place. We are asking all passengers to use the whole length of the bus and be seated one row apart wherever possible.  We have not cordoned off certain seats, as we are asking passengers to sit at a window seat wherever possible.
  2. No Change given policy. We have introduced a NO CHANGE GIVEN policy to reduce the risk of spreading infection.
  3. Single coin fares. We have introduced single coin fares such as £1.00 or £2.00 to reduce the amount of change handed to our drivers.

These measures are being promoted on the M&H Coaches website, social media platforms and on-board posters. In addition:

  • All drivers are equipped with PPE (Face Masks, latex gloves and hand sanitiser).
  • Twice daily cleaning regime with extra attention to specific touch points such as grab rails and stop buttons.  Vehicle surfaces are being disinfected before starting local service duty and on return to the yard.   
  • Twice weekly deep cleaned.  Vehicles are receiving a more intensive deep clean every Wednesday and Sunday by our cleaning team.  All panels, seats and surfaces including the roof is disinfected.

 

 

Midway Motors

 

 

Mid Wales Travel

As of 27th July, it will be mandatory to wear a face covering on all public transport.

 

 

Morris Travel

As from Tuesday 24th March 2020 as an extra protection we will only accept contactless payments for the foreseeable future.

Due to the extremely easy way this virus is passed on, please be advised that the service bus driver has full discretion to refuse passengers to travel on the bus if they feel that there is a risk to theirs or their passengers health and safety.

As from Monday 15th June 2020: You should wear a face covering while travelling, as set out in this guidance.

  • A face covering should cover your mouth and nose while allowing you to breathe comfortably. It is important to use face coverings properly and wash your hands before putting them on and after taking it off.
  • We do understand that some people may not be able to wear a face covering, for example very young children, people with breathing difficulties and people whose disabilities makes it difficult for them to wear a face covering.
  • A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment (PPE). These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers, and those in industrial settings, like those exposed to dust hazards.
  • The evidence suggests that wearing a face covering does not protect you, but it may protect others if you are infected but have not yet developed symptoms.
  • There is no eating or drinking permitted on Morris Travel vehicles at any time.

 

Nefyn Coaches

 

 

New Adventure Travel

Please visit the NAT Coronavirus FAQ's page for further guidance on travelling on board their services.

It is now mandatory to wear a mask on public transport in Wales and if you attempt to board a bus without one, the driver may ask you to get a mask before you board. Children under 11 are exempt from wearing masks.

If you believe that you are exempt for a medical reason, you will need to provide the driver with proof of your exemption, such as a letter from your GP, or a pass issued by Welsh Government. You can find out more about medical exemptions here. 

NAT Group have implemented the following safety measures: 

  • Adapting to developing safety measures and steadily increasing passenger numbers, NAT has introduced further stringent cleaning procedures on all vehicles – internal and external - as well as depots, offices and outside areas.
  • Specific anti-viral sanitisers will be used weekly, rather than the advised monthly frequency, on all touchable surfaces and foam hand sanitisers will be installed on all vehicles for passengers which will be regularly monitored.
  • NAT Group has selected a combination of Zoono Microbe Shield Surface Sanitiser and Deb Alcohol-based Hand Sanitiser.
  • As of 1st September, customers can return to paying for your bus travel by cash. You can also continue pay by contactless card, ApplePay, GooglePay or by using our app.
  • Limited seats available on each journey to ensure passengers can easily socially distance (currently at 50% passenger capacity to ensure 2m distance between passengers)
  • Increased signage and physical seat restrictions.
  • Protective driver screens in place. 

 

 

Newport Bus

Please visit the Newport Bus website for further details on their commitment to staff and passenger safety and wellbeing. For further guidance on the use of face coverings, please visit the Newport Bus 'Face Coverings FAQ' page.

Newport Bus already have well-established cleaning regimes for our vehicles, and we are continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touch-points such as hand poles and grab rails, as well as extra cleaning materials for depot and other work areas, and are issuing detailed and regular reminders to our teams about hygiene good practice.

In addition:

  • Before boarding, please allow customers to alight and keep 2m apart.
  • You must wear a 3 layer face covering while on board (except where medical exemptions apply)
  • Pay contactless wherever possible.
  • Use hand sanitiser provided.
  • No standing passengers and only stand when ready to alight.
  • Use window seats only. Aisle seats only to be used by those from the same household or bubble.
  • Face away from others- only sit in forward facing seats.
  • Keep windows open to help with ventilation.
  • Wheelchair access- seats within 2 metres of the driver are taped off, however, wheelchair spaces will always remain available.
  • Bus Full: Once maximum advisory capacity is reached, the driver will only stop when customers wish to alight. The bus will also display a ‘Sorry, Bus Full’ on its exterior display.

You can also travel safer by:

  • Not travelling if you feel unwell, even with mild symptoms
  • Avoiding busy periods if your journey will allow
  • Avoid touching surfaces as much as possible
  • Only using your mobile phone for calls in an emergency
  • No eating or drinking while on board
  • Travel in relative silence

 

 

O R Jones

Owens of Oswestry

 

 

Pembrokeshire County Council

There are important safety instructions for passengers to follow when travelling on public transport. These will be communicated via notices displayed on the buses: 

  • Avoid travelling at peak times: 7am – 9:30am and 3pm to 6pm
  • You should NOT travel if you are:
    - experiencing any coronavirus symptoms
    - self-isolating as a result of coronavirus symptoms or sharing a household with somebody with symptoms
    - clinically extremely vulnerable
    - shielding because of your age or a medical condition
  • The advised Social Distancing rules should be adhered to at all times
  • Out of consideration for other travellers, passengers are encouraged to wear a face mask or snood whilst travelling on public transport
  • Wherever possible, AVOID touching any surfaces at bus shelters and within the bus
  • Passengers are advised to wash their hands before and after each journey
  • Please use contactless payment or correct cash change only
  • IF YOU SNEEZE OR COUGH DURING YOUR JOURNEY PLEASE CATCH IT, BIN IT, KILL IT.

 

 

P&O Lloyd

P&O Lloyds have introduced the following measures on board their services:

  • On top of a vigorous cleaning regime, we have introduced enhanced deep cleaning at the end of each day, our buses are cleaned using a fog based anti-viral disinfectant also drivers have cleaning materials and PPE so will regularly wipe down any touch points such as grab rails, bell pushes and ticket machines.
  • Reduced passenger capacity on vehicles as much as possible and no standees.
  • Contactless fare payment is the preferred method of payment, however cash payment will be accepted. 
  • Screens fitted to the drivers cabs.
  • We will monitor passenger numbers constantly and will increase service when needed.
  • Social distancing measures - Notices on vehicles advising passengers to keep to social distancing.

 

 

Pats Coaches

Peyton Travel

Pheonix Transport

 

 

Phil Anslow

Face coverings must be worn by all customers on board our buses starting Monday 27th July. Some customers may be exempt from wearing a face covering. This includes children under the age of 11, people with breathing difficulties and those with health conditions or a disability that might make it difficult to wear a face covering.

Be aware that as our drivers sit behind screens, they do not need to wear a face covering while they are in their cab.

Here’s some more advice on wearing a face covering:

  • A face covering can be very simple, like a scarf or bandana that ties behind the head to give a snug fit. It just needs to cover your mouth and nose.
  • Please put your face covering on before boarding the bus and wash your hands or use hand sanitiser before putting it on.
  • Please wear your face covering throughout the duration of your journey, including when disembarking the bus.
  • If you need a drink or to take medication while travelling, please do so quickly and be mindful of others.
  • To keep everyone safe, please store a used face covering in a plastic bag and take it home or dispose of it safely.

Phil Anslow Coaches have introduced the following measures to make your journey as safe as possible:

  • Deep cleaning the vehicles every evening after duty
  • Repeatedly wiping down ‘frequent touch points’ throughout the day
  • Having a perspex shield screen enclosing the drivers cab area
  • Closing off every other row of seating with vinyl banners to ensure social distancing principles are kept throughout the journey
  • Encouraging passengers to pay through contactless card payment whenever possible
  • All drivers are equipped with PPE (Face Masks, latex gloves and hand sanitiser).
  • Seats directly behind the driver have been closed off for added driver protection

 

 

Richard Bros

3 layer face coverings are mandatory on public transport from Monday 27th of July. You can see a Welsh Government issued step by step guide for making a non-medical 3 layer covering at home here.

Richard Bros have introduced the following measures:

  • Installed protective screens enclosing the drivers cab area.
  • There are two openings at the bottom where you can either pay by card/or use a concessionary OR pay with cash.
  • Installed hand sanitiser dispensers on board buses for passengers to use.
  • Introduced a limited capacity on board all services to limit how many passengers are on each bus as passengers should be socially distancing on board, in line with government guidelines.
  • Updated ticket machines with passenger counting software that lets the driver know how many passengers are on board.
  • Ensuring drivers have access to PPE such as gloves, masks and hand sanitisers.
  • All touch points are being wiped down before journeys and strict cleaning regimes are being carried out by cleaners, including fogging our buses with UK approved products.

You can find further guidance from Carmarthenshire County Council on using public transport safely here.



Ridgway Coaches

Sarah Bell Minibus

 

 

Sargeant

The following measures are in place on services operated by Sargeant:

  • Sargeant have driver’s screens protective fitted, hand gel available and seats immediately behind and to the side of driver taped off.
  • There are also notices asking passengers to respect social distancing leaving an empty seat behind, in front and alongside each passenger.
  • Drivers wear protective gloves and have masks available.
  • The internal surfaces are cleaned after each journey on return to depot.

 

 

South Wales Transport

From 27th July, it will be legally required to wear face coverings on all public transport in Wales. As a result, we will be increasing the capacity of our buses from the same date. Please take note of signage next to seating.

We continue to operate reduced services, with some Local Authority contracted services suspended.

Some seats on our buses are out of use to enable social distancing, with seats marked accordingly, resulting in reduced capacity. We ask our customers to consider others who rely on our bus services when planning to travel, and if it is really necessary to do so.

Face coverings must be worn on all school and college transport by pupils over 11 years of age unless medically exempt. This includes our school services S12, S13, S14, S37, S50, S51 and S52.

 

 

Stagecoach in South Wales

Please visit the Stagecoach South Wales website for further guidance on how to stay safe when travelling on their services.

From Monday 27th July:

  • It will be mandatory to wear a 3 layer face covering on public transport in Wales. Some exceptions do apply, to find out if you're exempt visit www.gov.wales.
  • We're offering additional Journey Assistance Cards to help make it easier for you to let our bus drivers know why you're exempt.
  • We're changing social distancing on buses in South Wales following Government guidance. As lockdown restrictions continue to ease and more people are travelling we've reviewed our seating guidance so we can safely carry more passengers
     - Only one person can sit in a double seat
     - Our capacity will increase, allowing one person to sit in each double seat unless you’re with a member of your household or social bubble. You must sit diagonal to the person in the row in front and behind. You should leave the seat behind and next to them empty.

We have posters across our buses and we continue to send out messages on social media that encourage all of our customers to:

  • Keep their distance from other people wherever possible
  • Use contactless payment or use mobile ticketing if possible
  • Exact fare only on board our services. Left over change donated to the NHS #COVID19 appeal
  • Taking your newspaper home with you
  • If your bus has a BUS FULL sign please be prepared to wait for the next bus. There is currently limited capacity to allow for social distancing.
  • At bus stops, try to keep 2 metres away from anyone else in the queue. 

As a matter of course, we have a rigorous cleaning regime in place for our public transport services.  Our approach includes as a minimum daily cleans of the places our customers come into more contact with, such as grab rails, staircase handrails, hand poles and backs of seats.

  • We have issued detailed reminders to our teams about hygiene good practice, particularly around handwashing.
  • We are also providing additional cleaning materials such as extra hand sanitiser for depots and work areas.
  • We are continuing to provide regular updates for our teams to ensure they have the most up-to-date advice and support.
  • Our drivers are protected by safety screens when sitting in the cabs
  • Drivers are permitted to wear masks if they wish to do so

 

 

Stagecoach in Chester

Please visit the Stagecoach ‘Travelling Safely’ FAQs page for guidance on social distancing, the use of face masks and limits on the number of people permitted to board a Stagecoach service.

 

 

Stagecoach Merseyside & South Lancashire

Please visit the Stagecoach ‘Travelling Safely’ FAQs page for guidance on social distancing, the use of face masks and limits on the number of people permitted to board a Stagecoach service.

 

 

Stagecoach Wye and Dean 

Please visit the Stagecoach ‘Travelline Safely’ FAQs page for guidance on social distancing, the use of face masks and limits on the number of people permitted to board a Stagecoach service.

 

 

Taf Valley Coaches

It is mandatory to wear a face covering whilst traveling on all public bus services, please also use contactless payment if possible. Please respect our decisions as refusal to travel could offend. This is for the safety of our drivers and passengers, as recommended by the Welsh Government.

 

 

Tanat Valley Coaches

Thomas of Rhondda

Townlynx

Travel Final Ltd

Veol Coaches

Watts Coaches

Windy Corner Coaches

Yeomans Canyon