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Travellers with a Disability

Travellers with a Disability

This page aims to provide useful advice to disabled travellers, with links to information from operators and local authorities.

For comprehensive information from Welsh Government on services available to those travellers with reduced mobility, please visit the British & Irish Council website.

For further advice and support, please call us Freephone on 0800 464 0000 from 7:00-20:00 daily.

Accessibility on services

When using the journey planner, you will see a blue accessibility logo displayed on the journey results, indicating whether this service is accessible for those customers who are mobility impaired, using wheelchairs, pushchairs and buggies etc.

This information is available for the services that we have received information about and is accurate to the best of our knowledge. Whilst every effort is made to provide information on behalf of the bus and rail companies in Wales, this information cannot be guaranteed and is potentially subject to change at short notice. Travellers are advised to contact the bus or rail company before making their journey to confirm any information. For links to operator websites, please see below.

Blue Logo: From the information we have received, this service should be accessible for all passengers.

Cross Logo: From the information we have received, this service may not be accessible for customers with a mobility impairment.


Accessing Traveline Cymru information

This website is tested to AA conformance to Web Content Accessibility Guidelines.

The Traveline Cymru Contact Centre uses a BT Type Talk system and all agents are trained to use this facility.

Information is available in the Contact Centre regarding accessibility of stops and services where available.


Accessibility information for disabled bus users

Please see the links below for disabled access information from the following operators:

Arriva Bus
Cardiff Bus
First Cymru
Newport Bus


Please see the links below for disabled transport information from the following local councils:

Isle of Anglesey
Merthyr Tydfil
Neath Port Talbot
Rhondda Cynon Taf
Vale of Glamorgan


Users of Mobility Scooters

The Confederation of Passenger Transport (CPT) have published guidance for those passengers using mobility scooters wishing to use public transport, which you can see here.

Please check with your operator in advance to ensure low floor vehicles will be used on your journey. Operator contact details can be found here.

For information on using mobility scooters on Arriva Trains Wales services, please click here.


Travellers with Sight Loss

Sight Loss charity RNIB Cymru have produced their ‘Get on Board’ guide, which covers a breadth of issues people who are visually impaired face on a regular basis. For more information on the Get on Board guide, please visit the RNIB Cymru website here.


Assisted Travel with Arriva Trains Wales

If you would like assistance when making a journey, please contact Assisted Travel with Arriva Trains Wales before you start your journey. You can get in touch with their Assisted Travel team on 033 300 50 501.

For additional information on this service, you can contact Arriva Trains Wales Customer Relations Department on 0845 300 3005 or Textphone on 0845 758 5469, or email customer.relations@arrivatrainswales.co.uk.


For further information on specific station facilities and accessibility, please use the Arriva Trains ‘Station Search’ and you can also see disabled travel information with National Rail Enquiries on their website here.


To find out which train operator you are travelling with, please call the National Rail Enquiries Customer Relations on 08457 48 49 50 or visit http://www.nationalrail.co.uk/stations who can provide each train operators phone number for disabled assistance.


Accessible toilets in Wales

For information on accessible toilet facilities located near bus stations, railway stations and major bus interchange points, you can:

  • Check online for the location of public toilets that are part of the RADAR/National Key Scheme
  • If you are travelling by train, look at National Rail Enquiries’ Stations and Destinations page and enter the name or three letter code of the station you are calling at for details of the facilities available at the station.


Useful Links

Bus Users UK
Community Transport Association

Confederation of Passenger Transport
Department for Transport
Disability Wales

Disabled Person’s Railcard 
Epilepsy Action
Equality & Human Rights Commission
Pembrokeshire Access

RNIB Cymru
You’re Able