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Bus Passenger Survey expands into Wales

Bus Passenger Survey expands into Wales

15 September 2017

For the first time, the Bus Passenger Survey will be taking place across England, Scotland and Wales at the same time.

Thanks to the support of the Welsh Government and main bus operators, the independent transport user watchdog Transport Focus has secured a Wales-wide survey for the first time since 2010.

The Bus Passenger Survey (BPS) gets underway on 11th September 2017 with fieldworkers on buses during September, October and November, encouraging passengers to take part in the survey.

In total the survey will cover around 50 authority and operator areas in England, plus Scotland and the Wales-wide network. This year the survey will gather the views of over 48,500 passengers across the three nations:

  • more than 40,000 in England
  • 4,700 in Wales
  • 3,900 in Scotland.

The survey has now become the recognised measure of bus passenger satisfaction and an influential and useful tool for benchmarking and comparing the views of passengers.

Now in its eighth year, the survey has grown in size and coverage to make it even more useful to bus operators, transport authorities and governments.

The survey is helping pinpoint and drive improvements for passengers including new fare deals for passengers, enhanced customer service training for drivers, through to local and national bus company management teams being directly assessed against the results.

Passengers are able to complete the questionnaire either on paper or online. If you are approached, do please take the opportunity to join in. More information on completing the survey is available here.

Results will be available early next year, previous reports are available on the Transport Focus website here.

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