Text-size: A A A
Contrast:
Listen: More about BrowseAloud

Call us: 0800 464 00 00

News

Latest Tweets

@TravelineCymru RT Methiant pwyntiau Cryw Gall gwasanaethau trên yn mynd drwy'r orsaf hon wedi'u hoedi hyd at 30 munud. Disgwylir amha… https://t.co/nVkogiGdWM
@TravelineCymru RT #Aberdare. With apologies, due to technical issues, services 7 & 9 between Merthyr via Hirwaun and Glynhafod will… https://t.co/bl2q5l7HBj
@TravelineCymru RT 18-Jan (AM): @strichardgwynba School Bus S51 running approximately 20 minutes late. A replacement bus is on route; apologies for the delay.
@TravelineCymru RT #Cwmbran Due to an incident we are experiencing delays to all services departing from Cwmbran Bus station.
@TravelineCymru RT ❄Byddwch ofalus iawn yn ein gorsafoedd y bore 'ma, bo meysydd parcio a phlatfformau'n llithrig dan draed. ❄Please… https://t.co/7MvgeOtEyA
Traveline news and updates

Bus Driver Awarded the ‘Diolch Drive’ Customer Service Award

25 August 2015

First Cymru and Bus Users Cymru are celebrating the joint winners of First’s Diolch Drive customer service awards. Justin Davies (Managing Director of First Cymru) will be there alongside Margaret Everson (Director, Bus Users Cymru) to present the awards.

Judges found it really hard to choose just one winner and therefore decided to award two.

Port Talbot based Ryan Coslett drives buses between Port Talbot, Neath and Swansea and was nominated by Louise Powell “If he can see me and my husband are trying to rush for the bus he will wait… He always has a smile on his face no matter what happens. He makes the journey more enjoyable”

First Cymru launched the Diolch Drive awards to recognise those First drivers across South Wales who go the extra mile to deliver great customer service.

The awards were launched during Catch the Bus Week and ran throughout July with customers nominating drivers online. The winners receive a special ‘Diolch Drive’ a certificate as well as £100 of vouchers to spend in the store of their choice. The individual successfully nominating the winning driver will also receive a prize in the form of free travel on the local bus network.

Justin Davies, Managing Director of First Cymru said: “We are really pleased to have had so many nominations for our first ever Diolch Drive Awards. Our winners are an asset to our business. Ryan and Phil are a credit to their depots”  

He continued: “We want to continually drive up standards of customer service amongst our drivers and these awards are a great way to recognise and reward those people who are already delivering great service. We know we don’t always get it right, and we seek to take appropriate action if and when we identify those that let the side down, conversely, drivers like Ryan, Phil and all those nominated demonstrate that many of our drivers are working hard to make bus journeys more pleasant for our passengers and they deserve recognition.”

All news