You may have noticed that over the past few weeks we have been experiencing problems with our new system.

The development of our website and apps has been done with the best of intentions to make our journey planning services as straightforward and simple to use as possible.

However, in migrating over to the new system, we have experienced some unforeseen issues with data.

We want to say a huge thanks to all our customers who have borne with us during this time.

We also want to apologise for any inconvenience it has caused you in using our services.

Let us reassure you that the majority of these problems have now been resolved and we are working hard to resolve any remaining issues surrounding the availability of fares data, which we hope will be back to where it was by the autumn.

We are committed to constantly improving our offering to the benefit of our customers. Once these updates to data are complete, both our website and apps will be much more intuitive and user friendly, reducing the number of clicks for you to get to the relevant information you need.  

If you have any further queries or issues with the new service, please contact our customer service advisors on 0871 200 22 33.