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Traveline Cymru contact centre

Traveline Cymru wins contracts for customer service calls in Lancashire and Cheshire

16 April 2015

We’re very pleased to announce that our bi-lingual Contact Centre based in Penrhyndeudraeth, North Wales, has won contracts to now handle Traveline Lancashire and Traveline Cheshire’s customer service enquiries.

The two year contract will add 50,000 calls per annum to our Contact Centre, of which we have team of highly trained customer service agents handling more than 200,000 calls a year from the travelling public in Wales. We understand the importance of providing a high standard of service to those on the move, and look forward to continuing this service for those in the Lancashire and Cheshire areas.

Our Contact Centre Manager, Emma Lockett said “We’re delighted to have secured these contracts from Traveline Lancashire and Traveline Cheshire. It is a testament to our talented call centre team, who work tirelessly to consistently achieve such high customer satisfaction levels.”

On awarding the contract, Andrew Varley of PTI Limited said “Traveline Cymru’s service offer met all our requirements for service delivery in Lancashire and also in terms of value for money. We were already aware of their operation and the quality of the services they were providing as part of the national Traveline network. We look forward to working closely with Traveline Cymru in the future.”

Councillor Lynda Jones, Executive Member for Growth and Innovation at Cheshire West and Chester Council added “I am pleased to say that after working in partnership, the transfer calls to Traveline Cymru was seamless. Traveline Cymru operate an excellent customer service to residents, providing an essential link in the provision of passenger information.”

Read more on walesonline.co.uk

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