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More Help to Travel by Public Transport

More Help to Travel by Public Transport

If you need more help to make your journey by public transport, please see below some useful information on other services and organisations available to help fulfil your transport needs.

Demand Responsive & Community Transport

Demand Responsive & Community Transport services are local bus services which are tailored to the needs of the passenger. They provide transport for people who would otherwise be disadvantaged because of age, mobility, disability or location and operate a bespoke door to door service.

To find out more about Demand Responsive & Community Transport in Wales, please click here.

Bus Users UK

Bus Users UK is a not-for-profit organisation which works on behalf of all bus users to ensure that operators meet your needs. If you have any complaints about a service, or want to share your opinions and experiences, please visit the Bus Users UK website for more information.

Travelling with a Disability

If you’d like to find more information about travelling with a disability, please visit our Travellers with a Disability page.

Concessionary Travel Pass

You can use your Welsh Concessionary Bus Pass on all local bus services in Wales. You cannot use your Welsh pass for travel in England and you cannot use your English pass for travel in Wales.

Please be aware that your concessionary pass cannot be used on coach services such as National Express or Megabus. National Express do offer a Senior Coachcard for people over 60, which you can find more details here by clicking here.

The scheme is currently run by local authorities. If you wish to apply for a concessionary pass, please contact your local authority who will be able to provide you with a pass should you be eligible.

Please see the links below for information on concessionary passes from the following local councils:

Isle of Anglesey
Merthyr Tydfil
Neath Port Talbot
Rhondda Cynon Taf
Vale of Glamorgan

If you wish to see more information regarding the concessionary travel pass, please see the Welsh Government website here.

Arriva Trains Wales
Holders of Concessionary Travel Passes issued by Welsh local authorities are able to travel for free on any Arriva Trains Wales route on the following schemes:

Wrexham – Hawarden Bridge

Cambrian Coast (Machynlleth – Pwllheli)

Conwy Valley Line

Heart of Wales

This scheme will run until March 2017. For more information on this, please visit the Arriva Trains Wales website here.


Useful Links

Please see below more links to help you travel by public transport.

Bay Trans - Travel in Swansea Bay, Mumbles & Gower
BBC Wales Traffic & Travel 
British and Irish Council
Bus Users UK 
Cardiff Airport 
Cardiff Airport Guide
Community Transport Association Wales 
Confederation of Passenger Transport
CTC Cycling
Demand Responsive and Community Transport
Department for Transport
Keeping Cardiff Moving
Links Air
National Rail 
Park & Ride
Passenger Focus
Pembrokeshire Greenways 
Plus Bus
Traffic Wales 
Welsh Assembly Government

For more helpful links for travellers, including operator and local council information, please see our Useful Links page.